National Highway Traffic Safety Administration (NHTSA) is investigating 33 complaints regarding rusty suspension on Tesla Model S. One of the reports shows a suspension ball joint fallen apart after experienced high level of rust.
Tesla, on the other hand, says the defected suspension is an unusual case. NHTSA had warned Tesla for their Goodwill Agreement. Any words to avoid their customer from contacting the agency is unacceptable. Tesla response back by saying the Goodwill Agreement is never intended to discourage their customers.
You agree to keep confidential our provision of the Goodwill, the terms of this agreement and the incidents or claims leading or related to our provision of the Goodwill. In accepting the Goodwill, you hereby release and discharge Tesla and related persons or entities from any and all claims or damages arising out of or in any way connected with any claims or incidents leading or related to our provision of the Goodwill. You further agree that you will not commence, participate or voluntarily aid in any action at law or in equity or any legal proceeding against Tesla or related persons or entities based upon facts related to the claims or incidents leading to or related to this Goodwill. – A portion of Goodwill Agreement source from MotorAuthority